This management alert presents the results of our review of Inbound International Mail Operations – [Redacted] and nearby offsite facilities. We are issuing this alert to facilitate immediate corrective actions regarding the U.S. Postal Service’s ability to fulfill the U.S. Customs and Border Protection’s advanced electronic data-based holds for inbound international mail. These issues present potential public safety and security concerns to the U.S. Postal Service, its employees, and the general public.

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  • anon

    My items is long time in USPS custom please arrive to my address

    Nov 21, 2018
  • anon

    Nice to see agreement on all recommendations and reasonable implementation target dates. Even if the AED hits 100%, it wouldn't matter much if the operational quirks persist at ground-level. Item-level scanning, proper training, and better technology are definitely a step in the right direction. But ISC's have issues of their own - such as lack of space, inadequate staffing, equipment shortage and critical dispatch times. The clash between the ability to intercept all Custom Holds and the blunt reality of just moving the mail by all means necessary is definably a long-term challenge for the Postal Service. International inbound mail tarmac delays and ISC operational errors spike during peak season time. Just pay attention to the percentage increase for those items lacking any “into/out of customs” scanning events. Shortcutting accuracy and quality lead to increases in pass-through speed. Adequate and well-trained additional staffing with quality supervision and the ability to physically absorb the increase in the mail influx are needed in order to balance the two. Regardless of mail volume, no receptacle shall bypass presentation to customs and no mail piece with a customs hold request should end up being delivered to the addressee without proper verification. It is my understanding that CBP also deals with a staff shortage which in turn can delay postal operations. A better liaison between Customs Management and Postal Headquarters should bring this issue to the forefront.

    Nov 21, 2018