MI-AR-15-002 - 03/13/2015
The U.S. Postal Service is replacing its existing retail point-of-service software, including software used in self-service kiosks, with a new Retail Systems Software (RSS). We recently took a look at this program and found that during pilot testing there were a number of functionality issues, such as screen freezes. Also, we found some help desk employees need more training and did not always provide timely responses.
We concluded the RSS deployment schedule is too aggressive because of limited pilot testing of the technology.