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Audit Reports

  • California 5 District Delivery Operations Review Cover
Mar
22
2024
Report Number:
24-027-R24
Report Type:
Audit Reports
Category: Field Operations Review, Service Performance

California 5 District: Delivery Operations

We performed a self-initiated audit at the Los Angeles Processing and Distribution Center (P&DC) and three delivery units serviced by the P&DC during the week of November 13, 2023. The delivery units included the Dockweiler Station, Downtown Long Beach Station, and Inglewood Carrier Annex.

We issued individual reports for the three delivery units and the P&DC we visited (see links below). We identified deficiencies in all five areas we reviewed affecting mail delivery, customer service, and property conditions at the three delivery units we visited.

We also issued another report summarizing the results of our audits at all three delivery units with specific recommendations for management to address (see link above).

 

Delivery Units – Summary of Results

Controls Reviewed

 

Deficiencies Identified – Yes or No
Dockweiler Station Downtown Long Beach Station Inglewood Carrier Annex

Delayed Mail

Yes

Yes

 Yes

Package Scanning

Yes

Yes

 Yes

Carrier Complement and Timekeeping

Yes

Yes

 Yes

Arrow Keys

Yes

Yes

 Yes

Property Conditions

Yes

Yes

 Yes

Other Issues

Yes

Yes

 No

 

We identified deficiencies in four of the five areas we reviewed that affected the efficiency of operations at the Los Angeles P&DC. We also identified issues related to safety and security:

P&DC – Summary of Results

Audit Area

 

Issues Identified
Yes No

Clearance Times

 

X

Delayed Mail

X

 

Late, Canceled, and Extra Outbound Trips

X

 

Scan Compliance

X

 

Registry Cage

X

 

Other Issues

X

 

 

 

Processing and Delivery Unit Reports

Report Title Date Report Type Category
Marvin Gaye Post Office Cover
Dockweiler Station in Los Angeles, CA: Delivery Operations Audit Reports Service Performance
Downtown Long Beach Station Cover
Downtown Long Beach Station in Long Beach, CA: Delivery Operations Audit Reports Service Performance
Efficiency of Operations at the Los Angeles PnDC Cover
Efficiency of Operations at the Los Angeles Processing and Distribution Facility, Los Angeles, CA Audit Reports Service Performance
Inglewood Carrier Annex Cover
Inglewood Carrier Annex in Inglewood, CA: Delivery Operations Audit Reports Service Performance

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

provide sufficient management oversight of staff at the Dockweiler and Downtown Long Beach Stations and the Inglewood Carrier Annex to deliver all committed mail daily.

 Closed $0 Agree
2

verify that management at the Dockweiler and Downtown Long Beach Stations and the Inglewood Carrier Annex conduct mail sweeps and enter all delayed mail into the Delivery Condition Visualization system accurately.

 Closed $0 Agree
3

verify that management at the Inglewood Carrier Annex develop a plan to train carriers to complete PS Forms 1571 and supervisors to review and report information included on the forms.

 Closed $0 Agree
4

verify that management monitors the timely return of Certified Mail to senders at the Dockweiler and Downtown Long Beach Stations.

 Closed $0 Agree
5

verify unit management review package scanning performance data daily and enforce compliance at the Dockweiler and Downtown Long Beach Stations and Inglewood Carrier Annex.

 Closed $0 Agree
6

verify carriers use firm sheets for all delivery points that receive 25 or more packages a day at the Downtown Long Beach Station.

 Closed $0 Agree
7

develop and execute a plan to verify arrow keys are properly accounted for and managed, and confirm missing keys are reported to the U.S. Postal Inspection Service at the Dockweiler and Downtown Long Beach Stations and Inglewood Carrier Annex.

 Open $0 Agree
8

provide training to managers and clerks responsible for arrow key security at the Dockweiler Station and Inglewood Carrier Annex.

 Closed $0 Agree
9

verify that management complete records of disallowed time and unauthorized overtime in TACS at the Dockweiler and Downtown Long Beach Stations and the Inglewood Carrier Annex.

 Closed $0 Agree
10

verify that management establish and secure files for documenting timekeeping records at the Dockweiler and Downtown Long Beach Stations and the Inglewood Carrier Annex.

 Closed $0 Agree
11

verify that pay adjustment certifications are attached to payroll adjustment support documentation at the Inglewood Carrier Annex.

 Closed $0 Agree
12

verify management at the Dockweiler and Downtown Long Beach Stations instruct employees to properly separate, as required, certain classes of packages when dispatching this mail to the processing facility.

 Open $0 Agree
13

verify unit management at Downtown Long Beach Station has access to and uses the proper placards for separating packages for dispatch to the processing facility.

 Open $0 Agree