Efficiency of Operations at the New Orleans Processing and Distribution Center, New Orleans, LA
Background
This report presents the results of our self-initiated audit of the efficiency of operations at the New Orleans Processing and Distribution Center (P&DC) in New Orleans, LA. We judgmentally selected the New Orleans P&DC based on a review of first and last mile failures; overtime; overall scanning performance; and late, canceled, and extra trips. The New Orleans P&DC is in the Southwest Processing Division and processes letters, flats, and parcels. The New Orleans P&DC services multiple 3-digit ZIP Codes in urban and rural communities.
Our objective was to evaluate the efficiency of operations at the New Orleans P&DC. To accomplish our objective, we focused on four audit areas: mail clearance times; delayed mail; late, canceled, and extra outbound trips; and load scans. We reviewed Surface Visibility Web data for late, canceled, and extra trips, as well as load scans for the period from May 1, 2022, to April 30, 2023. Further, we identified mail clearance time goals for the New Orleans P&DC and compared them with operations shown in the Run Plan Generator report. During our site visit from June 12 to 15, 2023, we interviewed P&DC management and observed mail processing and dock operations.