Aug
17
2023
Report Number:
23-113-4-R23
Report Type:
Audit Reports
Category: Service Performance, Delivery / Mail Processing, Customer Service
Elmwood Branch in New Orleans, LA: Delivery Operations
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Elmwood Branch in New Orleans, LA (Project Number 22-113-4). The Elmwood Branch is in the Louisiana District of the Southern Area and services ZIP Codes 70121 and 70123. These ZIP Codes serve about 38,472 people in an urban area. This delivery unit has 37 city routes. We judgmentally selected the Elmwood Branch based on the number of Customer 360 inquiries, Informed Delivery contacts, undelivered route information, and stop-the-clock scans performed at the unit.
Our objective was to evaluate mail delivery, customer service, and property conditions at the Elmwood Branch in New Orleans, LA.