Upcoming Audit Work

The Postal Service Reform Act of 2022 required the Postal Service develop its own public, interactive, service performance dashboard that presents data on service performance, FY Targets, and average days to deliver. The Postal Service uses its internal measurement system, the Service Performance Measurement, to track service performance and populate the dashboard. The data used to measure service performance is collected and scanned at three key points:

1. Collections/Acceptance - when mail enters the mail stream.
2. Processing - when mail is processed. 
3. Delivery - when mail is delivered. 

Our objective is to assess the accuracy and reliability of Postal Service’s reported service performance.
 

This audit is to review the Postal Service's processes in place to manage risks associated with legacy systems, and to determine if those processes are being implemented.

The U.S. Postal Service’s mission is to provide the nation with trusted, safe, and secure mail services. As the Postal Service provides mail service to almost 153 million customers six days a week, mail theft is on the rise across the nation. Mail theft can occur through various methods: carrier robberies, using stolen or counterfeit universal keys—called arrow keys—to access collection boxes, and fishing or breaking into collection boxes with force. Our objective is to assess the Postal Service’s actions taken to mitigate and respond to mail theft in Queens, NY.

In general, a supervisor is responsible for the productivity and actions of a small group of employees. First-line supervisors are an integral part of the Postal Service, and they significantly contribute to the accomplishment of Postal Service goals. Our objective is to evaluate whether corrective actions taken in response to prior recommendations in the OIG’s First Line Supervisors Recruitment and Retention audit report sufficiently addressed the issues identified and further assess initiatives related to supervisor vacancies. We will focus on customer service, distribution, maintenance, and logistics operations supervisors during Fiscal Years 2021 through 2023. 

In Fiscal Year 2022, Hurricane Ian touched down along the Florida Gulf Coast which caused the Everglades City Post Office to completely shut down all operations before mobile trucks were used to temporarily provide postal services to the community. Our objective is to evaluate the U.S. Postal Service's planning and recovery efforts for Hurricane Ian in Everglades City, FL.