• Project Title:
  • Undeliverable Bulk Business Mail at the Margaret L. Sellers Processing and Distribution Center in San Diego, CA
  • Start Date:
  • Monday, January 9, 2017
  • Estimated Report Release Date:
  • June 2017

Is the Margaret L. Sellers P&DC correctly processing undeliverable bulk business mail?

Business mailers rely on the U.S. Postal Service to deliver their marketing mail. This is generally bulk mailings, such as flyers, newsletters, and catalogs. When this mail cannot be delivered by the Postal Service because of an expired change of address, missing postage, or an incomplete, illegible, or incorrect address it is recycled rather than being returned to the mailer.

 
  • Project Title:
  • Global Positioning System Trailer Visibility
  • Start Date:
  • Tuesday, December 6, 2016
  • Estimated Report Release Date:
  • March 2017

Where are the Postal Service’s Trailers?

The U.S. Postal Service plans to begin using Global Positioning System (GPS) enabled trailers to increase operating efficiency, reduce costs, and improve reliability of its transportation network. 

 
  • Project Title:
  • Kaizen Event Review: FY 2016 Atlanta Processing and Distribution Center (P&DC) Surface Visibility
  • Start Date:
  • Thursday, December 1, 2016
  • Estimated Report Release Date:
  • March 2017

What improvements can the Postal Service make in its Kaizen process?

The U.S. Postal Service deploys Kaizen teams to make process improvements. Kaizen is a strategy to produce incremental improvements in processes. During Kaizen events, teams identify operational constraints that could potentially affect service performance.

 
  • Project Title:
  • Assessing Postal Service Employee Morale
  • Start Date:
  • Wednesday, August 17, 2016
  • Estimated Report Release Date:
  • April 2017

How Can the Postal Service Improve Employee Engagement and Morale?

The Postmaster General and the chief human resource officer have indicated that improving employee engagement is one of their top priorities. Morale is the collective drive of employees to help the organization meet its goals. Studies have shown when employees feel engaged there is a direct impact to morale.

 

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