The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendationsort descending Management Response
2019 Inbound International Mail Operations – [Redacted] and Nearby Offsite Facilities 11/14/2018 MS-MT-19-001 $0 Open R - 1 -- Develop and implement solutions to address the reporting limitations related to logging hold notification messages in Global Business System. Agree
2018 Contractual Support Services for the U.S. Postal Service’s Continuous Improvement Program 08/31/2018 NO-AR-18-009 $9,080,950 Open R - 1 -- Develop and implement specific and measurable goals for the Continuous Improvement Program. Disagree
2019 Operational Window Change Savings 10/15/2018 NO-AR-19-001 $0 Open R - 1 -- develop and implement, at a minimum, annual tracking methodologies for any significant projected operational costs or savings and use a sensitivity analysis to account for such impacts as changes in mail volume and labor and transportation costs. Disagree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 1 -- develop new ways to overcome communication barriers based on best practices in the industry and train managers and retail customer service clerks to use existing tools and resources available to assist non-English speaking customers. Agree
2018 Voyager Fleet Card Management - Great Lakes Area 02/23/2018 DR-AR-18-002 $1,928,676 Open R - 1 -- Direct District Managers to ensure site managers, permanent or detailed, follow the Voyager Standard Operating Procedures for Monthly Reconciliations and provide access to FAMS. Agree
2018 Marketing Mail Letters Workshare Discounts 08/01/2018 CP-AR-18-006 $0 Open R - 1 -- Direct the Manager, Cost Attribution, to document the periodic review of non-recurring inputs in the Marketing Mail letters cost model, to include conducting and maintaining documentation of cost-benefit and sensitivity analyses. Agree
2019 No Sale Transactions - Bainbridge Island, WA, Station 12/07/2018 FCS-FM-19-003 $0 Open R - 1 -- Direct unit management to document all stamp stock count results on Postal Service Form 3368-P, Accountability Examination Record, and to maintain a current PS Form 3977, Duplicate Key, Combination and Password Envelope, for unit personnel. Agree
2016 Review of City Carrier Office Efficiency - Colorado/Wyoming District 01/20/2016 DR-AR-16-002 $64,263,499 Open R - 1 -- Eliminate 179,619 workhours at delivery units. Agree
2018 Review of Perimeter Firewalls 08/24/2018 IT-AR-18-003 $0 Open R - 1 -- Enhance procedures for identifying all publicly available systems and all Transmission Control Protocol ports. Agree
2018 Terminal Handling Services - Southern Area 07/27/2018 NL-AR-18-009 $0 Open R - 1 -- Ensure all Southern Area mail processing facilities follow their respective volume arrival profiles. Disagree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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