The OIG makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2019 A Broader Perspective for the Postal Service Ethics Program 11/06/2018 FT-AR-19-001 $0 Open R - 3 -- Devise metrics, collect necessary data, expand analyses, and connect related metrics in each ethics program priority area to monitor progress toward the target maturity level and the goals of the organization’s ethics program. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 7 -- add other languages to the automated Interactive Voice Response system. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 2 -- develop proactive policies and procedures, including the use of demographic data, to create and display non-English signs, posters, and product displays. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 5 -- coordinate with the appropriate Postal Service groups to utilize industry best practices for automated self-service machines to expand the available kiosk language content and ensure all included product information is available in Spanish. Disagree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 8 -- review and update the Spanish survey to ensure questions are completely and accurately translated, and increase oversight of the contractor maintaining and updating the Spanish translation. Agree
2019 U.S. Postal Service's Customer Service to Non-English Speaking Customers 11/02/2018 MS-AR-19-001 $0 Open R - 3 -- develop a plan to integrate translations among the web links that revert to English to ensure consistency and continued oversight. Agree
2019 Operational Window Change Savings 10/15/2018 NO-AR-19-001 $0 Open R - 1 -- develop and implement, at a minimum, annual tracking methodologies for any significant projected operational costs or savings and use a sensitivity analysis to account for such impacts as changes in mail volume and labor and transportation costs. Disagree
2019 Informed Visibility Vulnerability Assessment 10/12/2018 IT-AR-19-001 $0 Open R - 1 -- develop a process to ensure that Informed Visibility server configurations comply with the established configuration baseline. Agree
2019 Informed Visibility Vulnerability Assessment 10/12/2018 IT-AR-19-001 $0 Open R - 3 -- include communication protocols in future IV web application configuration reviews and address any control weaknesses identified. Disagree
2019 Informed Visibility Vulnerability Assessment 10/12/2018 IT-AR-19-001 $0 Open R - 5 -- Some or all of the recommendation is not publicly available due to concerns with information protected under the Freedom of Information Act. Agree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

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