OIG’s Office of Audit makes recommendations to the United States Postal Service to correct deficiencies and encourage improvements in the safety, economy, efficiency, and management of the Department’s programs and operation.

Our audit report findings and conclusions explain the basis for the specific corrective actions we recommend. This Recommendation Dashboard provides more information than ever before about the current status of OIG recommendations, which we plan to update on a weekly basis.

Fiscal Year Report Title Issue Date Report Number Financial Value Status Recommendation Management Response
2018 Review of Extended Capacity Left-Hand Drive Delivery Vehicles Acquisitions 05/18/2018 MI-AR-18-002 $0 Open R - 2 -- Establish a review process to ensure program managers update cash flows and report on any significant operating changes that will impact the investment. Disagree
2018 Review of Expansion of Package Sorters Investment 05/18/2018 MI-AR-18-001 $0 Open R - 3 -- Develop and implement a process to ensure performance metrics are tracked and reported in accordance with policy. Agree
2018 Review of Extended Capacity Left-Hand Drive Delivery Vehicles Acquisitions 05/18/2018 MI-AR-18-002 $0 Open R - 3 -- Develop and implement a review process to ensure the performance metrics are tracked and reported throughout the progress of the investment and implement corrective action when performance goals are not met. Agree
2018 Business Customer Retention Strategies 05/17/2018 MS-AR-18-003 $100,000,000 Open R - 1 -- Develop a mechanism to provide churn and defection data to operational areas to bring visibility to the issues and reasons. Agree
2018 Business Customer Retention Strategies 05/17/2018 MS-AR-18-003 $0 Open R - 3 -- Establish customer retention team employees’ individual goals and performance metrics. Agree
2018 Delayed Mail Reporting in the Great Lakes Area 05/17/2018 NO-AR-18-005 $0 Open R - 4 -- Ensure all the Great Lakes Area mail processing facilities have accurate operating plans that reflect current mail processing operations. Agree
2018 Business Customer Retention Strategies 05/17/2018 MS-AR-18-003 $0 Open R - 2 -- Re-evaluate and address the customer retention team site supervisory structure. Agree
2018 Delayed Mail Reporting in the Great Lakes Area 05/17/2018 NO-AR-18-005 $0 Open R - 3 -- Ensure plant management at the Detroit Network Distribution Center develop a standard operating procedure to verify deliverable mail is not mixed in with Undeliverable Bulk Business mail when it is received at the facility. Agree
2018 Tort Claims Management - Western Area 05/09/2018 DR-AR-18-004 $0 Open R - 2 -- ensure employees processing or reviewing tort claims receive adequate training on claim processing. Agree
2018 Tort Claims Management - Western Area 05/09/2018 DR-AR-18-004 $0 Open R - 5 -- require the Central Plains, Dakotas, Hawkeye, and Portland Districts to establish a second level approval of tort claim payments authorized by the Tort Claim Coordinator. Disagree

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This Recommendation Dashboard provides information on recommendations that the Postal Service can address without external party action. To view closed recommendations, click here. Also, click here to see recommendations that may require additional action by external parties.

Audit Directorates