August 28, 2017 (RARC-WP-17-010)

  • Understanding, attracting, and retaining customers is necessary for the Postal Service to thrive in an increasingly competitive marketplace.
  • The OIG researched four postal customer satisfaction surveys and found that measuring customer satisfaction and loyalty provide a robust picture of brand health and growth potential.
  • Enhancements to its surveys could give the Postal Service an even more nuanced and comprehensive view of the postal customer’s total experience.

Happy customers are critical to the survival of any business, the U.S. Postal Service included. If residential and business customer alike are content with mail delivery and their local post office, they will continue to send and receive mail and packages via USPS instead of seeking digital alternatives or using other shipping providers. To understand customer needs and to gauge how well it meets them, the Postal Service surveys its customers at various touchpoints. Four surveys are particularly important:

  • The Business Service Network Survey polls large business customers.
  • The Customer Care Center Survey measures the phone helpline.
  • The Delivery Survey assesses the delivery experience of residential customers and small and medium businesses.
  • The Point of Sale Survey measures the retail experience at post offices.

Last year, 1.7 million customers completed these surveys, and their responses were rolled into a dashboard metric called the Customer Insights (CI) Index. The CI Index factors into the Postal Service’s pay-for-performance system and is reported to Congress and the Postal Regulatory Commission.

Because the CI Index serves as the barometer for postal customer satisfaction, the OIG researched the four underlying surveys to find out if they do a good job measuring the customer experience. Our research found that the Postal Service has a robust and evolving survey program, which clearly demonstrates its commitment to understanding its customers’ needs. Minor enhancements to the surveys, such as allowing customers to leave contact information for follow-up and employing hot alerts to immediately notify managers of negative responses, could help the Postal Service act quickly on feedback and improve the customer experience.

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Comments (82)

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  • anon

    why do you leave this comment area open when all the posts are not your business.

    Feb 22, 2018
  • anon

    Hello, forewarning, no strong language, but lots of heat. sorry but I truly have had the last straw. I have never written something so negative, but it is all true and these are issues that need addressed. I am having issues in Paxatonia/Harrisburg PA. I have filed multiple complaints and there still are the same issues I struggle to resolve. My packages are either not delivered and then come 2 months late (happened on two occasions due to staff reporting the "checked the back" though they never did), and having packages locked into a safety mailbox with keys that don't work (happens at least a dozen times) Here I am on the phone with the Paxatonia branch. They are lazy (though kind in person i will say), and never pick up the phone (estimated waiting time at 915 on thursday morning is 2 hours apparently). in person i have seen them ignore calls and when i asked "aren't you going to pick that up" to a staff member drinking water in the back she said "no". I have a package that was delivered ON THE 16TH. it is now the 22nd and I am still unable to get it. It is in the safety mailbox with the key that stays in the door. this lockbox and key do not work. I have asked multiple people for help and no one has ever been able to open it. I attacked a note the the key for the postmaster monday the 19th. it is now the 22nd and I am through with this deplorable service. I can always expect my letters to leave on time, but when it comes to receiving packages, letters, and help of any kind, USPS Paxtonia is the WORST facility I have come in contact with. I know customer service, I'm a travel nurse and have to deal with unhappy clients all day. Also as a travel nurse I have used many postal services. Please send someone for quality control in Paxtonia because the are, quite frankly, useless lumps of flesh sitting around. you can train a monkey to scan packages and pick up phones, but apparently not employees. In conclusion, because of the laziness and poor work ethic here in Paxtonia USPS, I have lost money having to repurchase christmas present again (only for those packages to show up months later), lose precious time (such as now, 930am after my third 12 hour night shift in a row), and become my worst nightmare (the most negative of nancies!). HELP!

    Feb 22, 2018
  • anon

    USPS should be restructured or shut down. The most obnoxious experience every time whether by phone or in person. Inefficient ridiculous phone auto system, inefficient depressive postal workers- this company won’t survive if don’t change for the better.

    Feb 21, 2018
  • anon

    I agree with many people complaining about the USPS here especially with package delivery. It is like the USPS leadership does not really care about these comments or no one is actually looking into them. My son purchased some items online around Black Friday. Somehow the address got mixed up. Even though the package got to our CITY, the USPS returned the item non deliverable. I would think with the name being present, they would try to check the correct address and notify us. Well, the package was re-routed all over the place until finally it ended up in the USPS Mail Recovery Center in Forest Park, GA. Have you tried to make a call to this location? No one picks up. Their reviews are AWFUL but who cares? I wonder if USPS management is doing anything to address all the concerns raised about that post office location. My son filed a report on December 30, 2017 about the missing package. It took the USPS one whole month to reply (January 29, 2018). The reply states the package has not yet been recovered but EVERY effort is being made to do just that. Really? I tried to call the USPS - Hold time is 47 minutes to one and half hours! Like we have all the time in the world to accommodate the inefficiencies in the USPS. Recently, I sent a USPS Priority mail to my son on a Tuesday. It was supposed to be there on Thursday - did not get there till Saturday. The USPS is becoming irrelevant. Yesterday, I learnt the cost of first class mail stamp is now 50 cents. Wonder where all the money is going and why the USPS is unable to either re-train their personnel or clean house. I hope competition comes very quickly - maybe when there is imminent threat of oblivion they will sit up.

    Feb 13, 2018
  • anon

    There should be a law against USPS delivering packages. They totally fail in this aspect. I'm almost willing to pay the extra money for speedy UPS/FedEx service so that USPS doesn't screw it or so my packages are actually delivered when they're supposed to be on time. USPS is just unreliable

    Feb 11, 2018
  • anon

    I just placed an order and said I'd do the survey at the end of the ordering process. I closed the window, then remembered that I hadn't done the survey. I've found that it is easier to order stamps on line that it was previously. Thank you for making ordering purchasing stamps on-line easier!

    Feb 10, 2018
  • anon

    This system when calling the USPS for Track a Package is the worst I've ever used!! It doesn't connect to a Survey after the call--probably because the USPS knows that it's horrible service!! The system, instead, puts the caller on hold for an estimated one hour or more hold time! The only option is for the customer to hang up rather than have the option to do the survey, thus avoiding negative feedback. What a scam!

    Feb 10, 2018
  • anon

    Thank you to everyone who has left a comment on this report. We read each one and consider them when planning future audits and research projects. However, the Inspector General’s office operates separately from the Postal Service, and we are unable to take action to resolve specific issues. If you are experiencing a problem, your best bet is to report it directly to the Postal Service. We recently revamped our contact page to more easily take you to the appropriate point of contact for a variety of issues. For assistance in resolving your specific problem, please click on "Contact Us" on our uspsoig.gov page.

    Feb 06, 2018
  • anon

    I have to report how poor and appalling the services at the 1900 W Gray St. Houston TX 77019-9998 I have reported the issues multiple times to the USPS Cutomer Service, Attorney General for over charging me $12.00 over the actual postage price, and now for sending my package to the wrong address. My package is now lost and I'm trying to file a claim online and the web site is ridiculous there is no link to reset both username and passwords. It will not work for both and no alternative.

    Feb 04, 2018
  • anon

    Good day to u on November17th 2017 I overnight a package to uscis in Vermont.2 weeks ago I received a letter from the agency saying they did not receive my package I lost my receipt and am unable to prove through a tracking number of my transaction with the post office on north ave in new Rochelle.Several visits to the post office was not successful in finding a copy please if there is any other avenue u could use to help me find my transaction will be greatly appreciated

    Feb 04, 2018
  • anon

    The USPS office on flandro Drive in Pocatello Idaho is a joke. You have to wait in line to use a pen and then you have to wait back in the line to ship something. They have zero items out for customers to use. The other post office in Pocatello on Clark has all the items that you need accessible to you so you don't have to wait 45 minutes in line to use something and then another 45 minutes to ship it, doing business like this is going to make UPS and FedEx get a lot of new customers.

    Feb 02, 2018
  • anon

    I sent a package priority mail on January 26th, it just was scanned in Allen Park, MI today on February 2nd. Why are you charging people priority rates to get 3-day shipping when you have a problem in Allen Park and the packages are not going out for 8 days? Terrible service. Will use UPS from now on.

    Feb 02, 2018
  • anon

    I love our Robertsdale Post Office. I am a senior citizen, (78), and they (particularly Gennie), are always helpful with a friendly smile, for any issues I may have with my mail.

    Feb 02, 2018
  • anon

    Still waiting for a package that was supposed to be sent 2 day delivery. We processed on 1/22 and still waiting for it. They lost it! Incapable, unreliable and worst customer service I have ever encountered. The USPS needs to go. Get rid of them. They're incompetent!

    Feb 01, 2018
  • anon

    I agree wholeheartedly! They increase postage prices and deplete quality service!

    Feb 10, 2018
  • anon

    Dear OIG Webmaster, why the heck do you solicit comments if you can't do anything but tell us to take our complaints somewhere else. Why can't you forward our complaints to the responsible department/customer service, etc. ? This is a perfect example of another flawed business process at USPS. Most businesses that only scored 81% on delivery would be bankrupt. The Postal Service Is Delivering Itself Into bankruptcy. Once that happens your outsourcing contract will be null and void. But I guess you don't care either. YOUR CAPTCHA DOESN'T WORK AND THERE IS NO SUBMIT BUTTON!!!!

    Jan 30, 2018
  • anon

    Eva Rose - Thank you for the information and our apologies that you had problems submitting a comment to our site. So we can look forward into this issue, can you share with us which browser and platform (mobile, PC, Mac . . .) you were using when you tried to submit a comment. Your comment is important, but this comment box has been designated specifically for feedback on the report referenced above. We are the Office of Inspector General, the oversight office for the U.S. Postal Service. If you wish to file a complaint of fraud, waste or employee misconduct, please go to the “Contact Us” tab at the top of this page. If you wish to contact USPS regarding customer service, please visit USPS's website. Thank you again for taking the time to comment.

    Jan 30, 2018
  • anon

    I would like to commend the postmaster at the Barium Springs location. He is always courteous, friendly, and helpful. The USPS is very fortunate to have such a dedicated employee.

    Jan 26, 2018
  • anon

    I received rude service on 1-22-2018. Never had problem before.

    Jan 24, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. You can file a complaint with the Postal Service on their website.

    Jan 24, 2018
  • anon

    The USPS governing itself is like leaving justice to the criminals. No accountability USPS

    Jan 29, 2018
  • anon

    The Boise post office 83702 this post office is committing fraud everyday there is many Shenanigans with that the manager of this particular post office will not address does not address they are leaving my packages without my authorization with individuals who are not authorized to receive them I receive notices about packages that I have to pick up at the post office and when I get there it says they've been delivered but they're not delivered I would like to know what investigation is being done regarding this post office

    Jan 22, 2018
  • anon

    We always go to the Mosheim Post Office in Tennessee. Jordan and the rest of the staff is always willing to help us with whatever we need. Jordan and the staff always have great attitudes. We are lucky to have them in Mosheim.

    Jan 20, 2018
  • anon

    I sent a package from Utah to England. They told me guaranteed delivery by 8 pm on Friday (their time). I've been trying to track the package all week but they hardly give any information. It’s now Saturday after 3 pm (England time) and the package has still not arrived and there haven’t been any updates since Thursday night. The tracking says it’s still “guaranteed delivery by Friday at 8 pm”. Not impressed.

    Jan 20, 2018
  • anon

    I work for a law firm on Madison Avenue in New York and have been experiencing the absolute worst service from the USPS office in Murray Hill. Our mail has not been delivered in a week! This is not the first time that this has happened and the employees that answer the phone do not seem to have clue as to what is happening to our mail. I don't know what to do but this is interfering with our business and we need this problem rectified ASAP!!

    Jan 18, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. You can file a complaint with the Postal Service on their website.

    Jan 24, 2018
  • anon

    Worst customer service ever!I tried four different numbers to get info on my pirority express mail tracking number,called post office and the clerk said there was nothing she could due until the post master came in the next day.i sent a package Jan 16 at 9:36am at marine on st croix to florida and was to arrive in florida delv.at Jan 16 2018 at 3pm .Never got deliverded!!!i called the number on my receipt and talk to a agent that couldn't tell where or why my package had not been delivered yet only that it left St. Paul last nite at 7:35 pm.so where is it?ontop of waiting on hold for two hours the clerk couldn't help me and all she waited to do was file a case.this is another waste of our customers time you have to wait again to talk to some else that tells you the same thing they don't know where your package is and there is no way to know what truck,plane,or boat that it's on.now it's 9pm six hours past the time I was promised with no info on where my package is.now what?it seems this is a evil circle because the case agent sends the complaint back to the postmaster ,dead heads promblems .this seems to me a lot of wasted time to fix a simple promblems,get a system that you can really track your package and when's there's a promblems you can find the clerk or machine that cause the promblem and have them fined for there mistake!!!!!With today's computers why can't we make stamp with a gbs in it?so I hope some one with a voice can fix usps and there horrible delivery service because it's not worth my money that I work hard for.i will find a different delivery service in the future .promblem solved

    Jan 18, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. You can file a complaint with the Postal Service on their website.

    Jan 24, 2018
  • anon

    No you can not! you can only select the choices they give you and none cover rude customer service reps. Especially ones with the I could give a crap attitude. To date if something is going to end up in USPS hands for delivery I will cancel the order. As far as I am concerned some postal worker stole my product. At least the vendor refunded my money. Fed Ex and UPS should refrain from using the USPS for and deliveries.

    Jan 27, 2018
  • anon

    I went to the mailbox to get my mail at 6:25pm. The mailman had just delivered some packages and I asked him if he was going to deliver the mail as well. He said "probably not tonight, had too much mail today". I asked him if he could just grab mine because I had a check in there I was waiting for. He looked in his truck and said "nope it's too far down in there, I can't get it." This is a continuing problem with our mail, it's bad enough the mail routinely does not come until after 6 pm now they just don't deliver because it's getting too late. Maybe they should put our delivery on a different route that delivers earlier.

    Jan 16, 2018
  • anon

    Thanks for your message. We are an independent agency of the Postal Service and unfortunately can't help with customer service issues. You can file a complaint with the Postal Service on their website.

    Jan 24, 2018
  • anon

    My recent experience at the Saint Johns post office 48879 was great. Teisha was very helpful and knowledgeable with my needs. She deserves a raise!

    Jan 16, 2018
  • anon

    I want to say thank you to the nice lady who helped me this morning @ 8111 Newmark Ave, Rosemead CA 91770-9997. Her name is LE. An Asian looking lady that wears a pair of glasses. She was very helpful and kind, not to mention very professional regarding usps matters. I live close by and appreciate a small office in the neighborhood like this one. Keep it up USPS! :)

    Jan 11, 2018
  • anon

    I have been trying to receive my check from Tower Jazz in Isreal for 2 months now. Isreal postoffice had allowed these people Rafi Mor to hold and steal my letter 3 times , Now my boss just sent out another check to me with 3 day delivery and it's not gone out yet it's sitting there at Isreal postoffice and in hopes she don't give it to someone,I want Isreal post office investigated now. Right now. Ravi Mor had put my mail on hold this morning I filed a complaint to block him my check didn't go out on the plane after postal cleared it to go out! I want the clerk that's giving my mail to anyone suspended or fired for tampering with my mail . I want my check to come to me for sure by Tuesday! That means do not put on hold and do not give my mail to no one at all,,,, I want Isreal postoffice invested gated to stop allowing outside people to hold Muriel Bridgeforth Mail,,,, I want my check in my mailbox by Tuesday for sure it was 3 day delivery that means to move it coming to me now,,,,,

    Jan 07, 2018
  • anon

    Thank you to Postal Master Joan James at Huntridge postal 3115 Olive St, Las Vegas, NV 89104. Always there when you need help.

    Jan 06, 2018
  • anon

    I travel a lot with my work so it is not uncommon to throw a prelabeled package in my vehicle and take to the road not knowing which town I will find the most convenient drop off so occasionally a package stays an extra day. (Or 2). I just had that happen between Friday before New Years and today Tuesday. It wasn't until after 3 o'clock today I was passing thru Scotts Hill Tn when I realized I had 4 packages that we're going to be late. I want to pass on an accommodation by a young man named Daniel at the 38374 post office. He was was attending the curb box at 3:10 with a cut off of 3 o'clock clock but he gladly accepted my bundle of packages. Furthermore I noticed when I got home tonight he scanned them into the system. I appreciatd the service I received and wanted someone to know. My home post office is 38024 and likewise I appreciate the fine job they do in my hometown. Any questions about my comments can be addressed via the email I provided. Sincerely George Bruner

    Jan 03, 2018
  • anon

    It's been 5 weeks and I can't get my mail key every week I go and ask what's going on with my key they tell me next week and next week the line it's at least an hour to two hour wait just to get through worst customer service over all if I could I would not do business with usps

    Jan 02, 2018
  • anon

    I mailed a priority mail flat envelope at the Tadft Post Office in San Diego on 12/39/2017 and was very pleased with the help I received from one of your clerks who came out from the office behind the large silver self-service deliveery slot to rescue my priority mail envelope that had become stuck in the crease withinn the delivery slot. Several post office customeers haad tried to help me get my envelope through the sslot but she came out and used some kind of muscular prewssure to free my envelope and get it to fall through the slot. In the process of trying to free the envelope, it had been torn and she thoughtfully tapped the tear and the envlope was on its way. The kind of cheerful help that she gave me was typical of the superior service that I regularly receive at the Taft branch. Thanks very much for employing the kind of people that will cheerfully help your custmers over rough spots! Steve Jackstadt

    Jan 02, 2018
  • anon

    I have 2 packages that I’ve had issues with. One should’ve delivered 12/26/17. I signed up for delivery notifications. I received none. Upon searching for the package on 12/27/17, I find out the package is delayed. Second package should’ve delivered 12/27/17. This package shows delivered at front door. It has not been delivered. I tried contacting USPS via online to no avail. I can’t even get the page to load. Wow. I will never use USPS again.

    Dec 27, 2017
  • anon

    the usps is the most inept and mismanaged agency around. they lose packages within their post offices and delivery them to the wrong addresses. the agents at the post offices are poorly trained at their jobs so they can not offer any meaningful assistance. Any inquiries submitted about missing mail, well it must be the usps delivering them because this get lost and your inquiry is forgotten/ ignored. its time to eliminate this non working system.

    Dec 27, 2017
  • anon

    We are retired, as are two other households on our street. We wish to have our mailboxes on our street because of safety concerns. Our mail, in the winter, is delivered after dark necessitating a walk to a busier street to obtain the mail. It is dangerous because of snowy icy conditions, speeding cars and no lighting on the streets. Our local Brunswick, ME PO is refusing to consider a mailbox move. What do we do?

    Dec 26, 2017
  • anon

    Last December (2016) we moved 3 1/2 miles, from Hudson, OH to Macedonia, OH. We now use Macedonia post office # 10377. We have been extremely dissapointed with the quality and service of this post office. On the other hand, our mail CARRIERS have been wonderful to deal with. Prior to moving we filled out a change of address, which was confirmed. We also spent thee months in Florida and had a temporary change of address to there. Some mail was sent to Florida as expected, some was returned, and, according to the postal carrier, about 3 weeks of mail was deposited into our mailbox while we were out of state. Many letters and several packages were returned to sender as “non-deliverable”. One particular problem: we never received our biannual property tax bill and were forced to pay a $170.00 penalty. When I returned from Florida I visited the post office and talked to the post master. He was unable to explain what happened. Since that time we still have packages and letters sent to us that are for some reason returned to sender. I recently placed a medication order. According to the tracking report I have, it was shipped December 14th...arrived at Macedonia post office at 1:55 PM on December 15th...was out for delivery on December 16th at 9:59. Never received. I called my prescription provider on December 18th and was advised to wait a few more days. I called again today—December 26th—and they said their tracking showed it was once again received by the post office earier today. Hopefully it wiil finally be delivered today. Dealing with this post office is a nightmare.

    Dec 26, 2017
  • anon

    I was asked to do a survey after visiting the Morgan Hill, CA post office and cannot reach the link. Too bad, because I wanted to tell you what a great experience I had. I was standing in a long, long line and someone actually came up to ME and assisted me, directing me to a kiosk where I was able to mail 2 parcels priority mail. It was on 18 December at 1:25 PM and the helpful employee was a Caucasian woman. Thank you for your help!

    Dec 22, 2017
  • anon

    I WAS AT THE 19147 POST OFFICE STANDING IN LINE WHEN I SAW PEOPLE GOING AROUND ME GETTING THEIR MAIL BEFORE ME JUMPING LINE AND NOBODY SAID NOTHING .ONCE I GOT TO THE FRONT ALL I WANTED WAS STAMPS AND THE WOMAN GOT ME THE STAMPS SO I TRIED TO GIVE HER A 20 DOLLAR BILL AND SHE TOLD ME NO CASH I MUST USE CREDIT OR STEP A SIDE . SHE WAS RUDE AND I HAVE DECIDED NOT TO GO THERE ANY MORE THEY NEED MORE TRAINING ON CUSTOMER SERVICE AND LESS TALKING WHILE THEY WORKING.

    Dec 21, 2017
  • anon

    I would like to recognize an employee named Terrence, in the Tuxedo Park location on Pacific Avenue, Stockton, California. I was so impressed by the way he kept a joyous and happy spirit, while being efficient. Even though the line was long and people were tired of having to wait, he took care of each customer's needs with care. Please reward him for being a Shining Star during Christmas, for your Postal Services' image. He is truly an unsung hero! transaction 12/18 !:40 p.m. Thank You, Janice Marengo

    Dec 19, 2017
  • anon

    Port Saint Lucie Post Office, Veterans Memorial Highway is a business to AVOID!!! They will NOT refund your money on an honest mistake. I used the automated service and got one digit wrong on the zip code which then took $11.00 from me for postage to Illinois when I needed to send the package to Georgia. I corrected the issue and then took the stamp and receipt to the post office the next day and the post master would NOT refund my money stating that all sales are final. I will try never to use this service ever again! I don't see why this company has the right to legally steal money!!!

    Dec 18, 2017
  • anon

    I have found your claim processes to be hard to follow. And not sure what to do next. I have mailed two next day air envelopes to same address. I have talked with a supervisor at the final USPS building. Both was put in a mail box. None however reached the intended person. I figure it will cost me $195 to send $150 check. I’m not sure if I can get my postage refunded and $100 if the $150 check. Please help. Thank you

    Dec 12, 2017
  • anon

    I was expecting a package today which was to be delivered before 8 pm this evening. At 6:44 pm I received a notice through the USPS notification system that the package had been delivered on my porch. It is now 9:08 pm and there is no package as yet delivered to my address. Such is the usual mail delivery handling through my post office which includes daily delivery of mail to wrong addresses, packages never showing up, and the list goes on. Last week I received correspondence for someone in an adjoining town. The Post Mistress offers no help or appears to not care about how the office is run. This is not a problem that I alone experience, but my whole neighborhood finds it a challenge. I don't understand why someone from the Inspector General's office does not visit these post offices and see for themselves what is going on in the field offices. There is little to no service provided that the taxpayers are funding, and this is a disservice to the public to have to continue to put up with this kind of service. There seems to be no oversight whatsoever and no one appears to be in charge or accountable. While my post office is small (Youngsville, NC) surely someone could be hired that could make a difference and instill a sense of pride and responsibility in the employees who work there instead of sitting in her little office where no one knows she is there and being rude and unresponsive to the people she is supposed to assist. So tomorrow will begin the process of filing a claim for a delivery which was delivered somewhere, but not to me. The beat goes on with our illustrious post office!!

    Dec 11, 2017
  • anon

    97845.... Postmaster is the rudest postmaster we have ever had. He wastes my time ever time I go in. Cannot multi-task whatsoever. Makes you get a tracking number on a pkg. before he will talk to you about the package when all he needs to do is walk about 25’ and look on the shelf. If you don’t have it, you have to drive home to get it. The woman who works there (Julie) will go back and get the package, sometimes before you even ask. And she always has a smile on her face. Tim, the postmaster never does.

    Dec 11, 2017
  • anon

    USPS is the second best delivery service on the planet - all of the others are tied for first. Communicating with the Postal Service is like talking to a dead dog. Today, I received another broken fragile package. Last time, I showed a video to the supposed postmaster which showed the truck pulling up and the delivery person throwing the package from the vehicle to my front porch. The postmaster did not evem attempt to apologize. I have never been able to have a USPS package delivery person ring the doorbell/ I live directly across the street from a school, and have to spend too much time watching for packages. USPS has perfected customer dis-service. For a while, we heard that the postal service was contemplating no more Saturday deliveries because of budget concerns. Now they are delivering on Sunday. I believe that the training consists of the three "I's - ignorant, incompetent, and illiterate. Can't wait for the pony express to return! So musc for the USPD United States Postal Disservice.

    Dec 08, 2017

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  • Christine Lyons, Kelly Thresher, and Amanda Stafford contributed to this report.

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