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Audit Reports

Feb
26
2016
Report Number:
MS-MT-16-002
Report Type:
Audit Reports
Category: Customer Service

Management Alert - Capital and Northern Virginia District Courier Service

This management alert presents concerns regarding courier service at the Brentwood Post Office and Curseen-Morris processing and distribution center (P&DC) in Washington, DC, and the Merrifield Post Office and Merrifield P&DC in Fairfax, VA (Project Number 16RG004MS001). These concerns came to our attention during our audit of Postal Service Operations Related to Customer Service in the Capital and Northern Virginia Districts (Project Number 16RG004MS000).

Report Recommendations

# Recommendation Status Value Initial Management Response USPS Proposed Resolution OIG Response Final Resolution
1

R - 1 -- Develop a remediation plan to include safeguard caller service mail and supervise courier pick up of mail on loading docks.

 Closed $0 Agree
2

R - 2 -- Develop a remediation plan to establish and maintain courier logs.

 Closed $0 Agree
3

R - 3 -- Develop a remediation plan to develop standard operating procedures based on best practices for caller service mail and courier service.

 Closed $0 Agree
4

R - 4 -- Establish activity control logs to record misdirected mail returned by couriers and evaluate possible causes.

 Closed $0 Agree
5

R - 5 -- Implement a formal communication process between customer service and plant management concerning Caller Service changes to ensure timely notification and confirmation of receipt.

 Closed $0 Agree