Availability of Critical Applications
Audit Reports
Report Recommendations
# | Recommendation | Status | Value | Initial Management Response | USPS Proposed Resolution | OIG Response | Final Resolution |
---|---|---|---|---|---|---|---|
1 | R - 1 -- Develop guidance for all Point-of-Service (POS)–Retail associates on responding to an outage or a POS-Retail terminal in degraded mode. |
Closed | $0 | Disagree | |||
2 | R - 2 -- Provide the guidance developed by the Retail Business Technology group for Point of-Service (POS)–Retail users on how to respond to an outage or a POS–Retail terminal in degraded mode. |
Closed | $0 | Agree | |||
3 | R - 3 -- Document and provide oversight to ensure users of Point-of-Service–Retail terminals at all Postal Service sites immediately report all terminal outages and issues to the designated help desk. |
Closed | $0 | Disagree | |||
4 | R - 4 -- Assign responsibility for conducting real-time monitoring of Point-of-Service–Retail terminals and developing a process for timely reporting outages and degraded issues. |
Closed | $0 | Disagree | |||
5 | R - 5 -- Develop and maintain metrics and reports on the availability of Point-of-Service–Retail terminals over time. |
Closed | $0 | Agree |