Efficiency of Operations at the Memphis Processing and Distribution Center and Mail Processing Annex, Memphis, TN
Background
This report presents the results of our self-initiated audit of the efficiency of operations at the Memphis Processing and Distribution Center (P&DC) and Mail Processing Annex (MPA) in Memphis, TN. We judgmentally selected the Memphis P&DC and MPA based on a review of first and last mile failures; work hours; mail volume and productivity; overall scanning performance; and late, canceled, and extra trips. The Memphis P&DC and MPA are in the Southeast Processing Division. The P&DC processes letters and flats. The MPA processes parcels. The Memphis P&DC and MPA services multiple 3-digit ZIP Codes in urban and rural communities.
Our objective was to evaluate the efficiency of operations at the Memphis P&DC and MPA. To accomplish our objective, we focused on four audit areas: mail clearance times; delayed mail; late, canceled, and extra outbound trips; and load scans. Specifically, we analyzed Enterprise Data Warehouse data for workhours, overtime, and penalty overtime from April 2022 to March 2023. We reviewed Surface Visibility Web data for late, canceled, and extra trips, as well as load scans between April 2022 and March 2023. Further, we identified mail clearance times in Web End of Run data for the Memphis P&DC and MPA and compared them with operations shown in the Run Plan Generator report. During our site visit the week of May 1, 2023, we interviewed P&DC and MPA management and observed mail processing and dock operations.