Cordova Main Post Office in Cordova, TN: Delivery Unit Operations
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Cordova Main Post Office in Cordova, TN. The Cordova Main Post Office is in the Tennessee District of the Southern Area and services ZIP Codes 38016 and 38018. These ZIP Codes serve about 78,549 people in a predominantly urban area. This delivery unit has 48 rural routes. We judgmentally selected the Cordova Main Post Office based on the number of Customer 360 inquiries and Informed Delivery contacts associated with the unit, undelivered route information, and stop-the-clock scans performed at the unit.
Our objective was to evaluate mail delivery, customer service, and property conditions at the Cordova Main Post Office in Cordova, TN.