Desoto Carrier Annex in Memphis, TN: Delivery Unit Operations
Background
This interim report presents the results of our self-initiated audit of mail delivery, customer service, and property conditions at the Desoto Carrier Annex in Memphis, TN. The Desoto Carrier Annex is in the Tennessee District of the Southern Area and services ZIP Codes 38103, 38106 and 38126. These ZIP Codes serve about 46,690 people in a predominantly urban area. This delivery unit has 37 city routes. We judgmentally selected the Desoto Carrier Annex based on the number of Customer 360 inquiries and Informed Delivery contacts associated with the unit, undelivered route information, and stop-the-clock scans performed at the unit.
Our objective was to evaluate mail delivery, customer service, and property conditions at the Desoto Carrier Annex in Memphis, TN.