Germantown Main Post Office in Germantown, TN: Delivery Unit Operations
Background
This interim report presents the results of our self‑initiated audit of mail delivery, customer service, and property conditions at the Germantown Main Post Office (MPO) in Germantown, TN. The Germantown MPO is in the Tennessee District of the Southern Area and services ZIP Codes 38138 and 38139. These ZIP Codes serve about 39,970 people in an urban area. This delivery unit has 10 rural routes and 20 city routes. We judgmentally selected the Germantown MPO based on the number of Customer 360 inquiries, Informed Delivery contacts, undelivered route information, and stop-the-clock scans performed at the unit.
Our objective was to evaluate mail delivery, customer service, and property conditions at the Germantown MPO in Germantown, TN.